Question 1

What happens when a reservation checkout creates a turnover?

Accepted Answer

When checkout clears, Halekeep creates the turnover context, routes the right vetted cleaner, and keeps the timing and confirmation attached to the reservation. Cleaning-invoice context can then follow the work into the books.

Question 2

Can Halekeep dispatch cleaners and repair vendors?

Accepted Answer

Yes. Halekeep dispatches vetted cleaners after checkout and escalates inspection issues to repair vendors with a clear next step tied to the unit, so exceptions do not get lost in texts.

Question 3

How do photo inspections and issue escalation work before arrival?

Accepted Answer

The cleaner completion record and manager inspection share a photo-by-photo checklist, which surfaces missing amenities, cleanliness misses, and new wear before arrival. Managers can sign off when the evidence matches or escalate the issue to a repair vendor while there is still time.